British Airways' latest tech problem is a major credit card hack

British Airways has admitted hackers spent more than two weeks accessing data online resulting in a risk to passengers

"From 22:58 BS 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making bookings on our website and app were compromised", the airline said.

Travel and passport details remain secure, British Airways says.

Anxious customers rushed to social media and helplines after the airline urged anyone who suspected they may have been affected to contact their bank or credit card provider. The airline also reported the incident to the police.

British Airways informed customers affected by the attack on Thursday, Mr. Cruz said.

This is one of the first major data breaches since the new regulations went into effect.

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BA, however, was quick to issue a video of Cruz apologizing to customers for the inconvenience and reassuring them that the firm was working "tirelessly" to resolve the issue as soon as possible.

"We are aware of an incident involving British Airways and are making enquiries", a spokesperson for the Information Commissioner's Office said.

"It says "I may have been affected" and "We're deeply sorry" - the only other advice is to contact my bank".

Cruz apologized for the exposure of data from some 380,000 transactions that took place over a roughly two-week period from August 21 to September 5.

However Enza Iannopollo, privacy and security analyst at advisory group Forrester, said BA could have done better on informing those affected.

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Call your bank or card issuer, cancel the card and request a new card.

Some angry travellers complained to Britain's Press Association that they had already noted bogus activity on credit cards that had been used to make British Airways bookings during the time when the breach was undetected.

The airline added that customers due to travel could check in online as normal. "It's unbelievable that a company of this size can let that happen and why it took them so long to realise what was happening", he told i.

The attack came 15 months after the carrier suffered a massive computer system failure at London's Heathrow airport, which stranded 75,000 customers over a holiday weekend. If you receive any emails purporting to be from this incident or such like mentioning it asking for any personal information or to click on unverified links, discard them. It's the latest public relations problem for the airline, and follows a power surge a year ago at its control center near London's Heathrow International Airport that disrupted flights and stranded tens of thousands of passengers.

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