Former 911 Operator Found Guilty Of Hanging Up On Thousands Of Callers

911 operator who hung up on emergency calls is sentenced to jail

Crenshanda Williams, the 911 operator who famously didn't have time to talk with Houston residents trying to report emergencies and hung up on them had her day in court and was not a victor.

Williams worked as a 911 operator from 2015 to 2016.

A former 911 operator in Houston is headed to jail after an investigation revealed that the emergency center worker hung up on thousands of people who were calling for help.

According to a release from Harris County District Attorney Kim Ogg's office, "Calls varied from reports of robberies and homicides to reports of speeding vehicles".

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One of the callers was Buster Pendley, who said Williams hung up on him after his wife collapsed - the victim of a blood clot moving to her lungs.

Suspicions were raised when an audit of 911 calls to the HEC noticed a high volume of "short calls"-lasting less than 20 seconds-which were taken by Williams".

Williams' attorney Franklin Bynum blamed "systemic" problems at the Houston Emergency Center that included a call-taking system that drops calls instead of rerouting them if dispatchers are not ready to take them, the Chronicle said. The manager in charge of the 911 operators said Williams was an anomaly and other operators did not hang up on people in need.

And especially don't sign up as a 911 operator.

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Crenshanda Williams, 44, will spend 10 days in prison and 18 months on probation after issuing the withering put down to a security guard to report reckless driving.

When Williams was arrested in October 2016, KPRC TV recounted several of the calls that she was accused of cutting short.

"Ain't nobody got time for this".

She was sentenced to 10 days in jail and 18 months probation. "When a public servant betrays the community's trust and breaks the law, we have a responsibility to hold them criminally accountable". Bynum added that "systemic" problems at the Houston Emergency Center were the real issue in the case and planned to appeal his client's sentence.

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