LL Bean's Lifetime Return Policy Is No More

LL Bean's Lifetime Return Policy Is No More

While the change in L.L. Bean's return policy is sad news, there are still plenty of stores where you can return items literally forever, although some require a receipt and may apply only for certain product categories.

Gorman said customers were seeking refunds for products that have been purchased through third parties, such as at yard sales.

L.L. Bean had previously allowed customers to exchange any item for a replacement if it failed to live up to expectations - no questions asked, regardless of the product's age.

A Bean Boot is seen in the return bin at L.L. Bean retail store in Freeport, Maine.

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This American Life dug into L.L. Bean's legendary return policy -. "It's not sustainable from a business perspective".

"Based on these experiences, we have updated our policy". The brand just announced on Facebook that customers would now only have one year to make returns and would require proof of purchase.

"After seeing a customer trying to return boots that no longer fit her growing daughter and another customer "returning" a bag of clothes from goodwill within 10 minutes of each other at Christmas, I say 'great move Beans!' Loyal customers know your stuff is built to last and worth the money, we will keep coming to Beans", wrote Jeanette Burton. Outdoors retailer REI, which was once jokingly dubbed Rental Equipment Inc. and Return Everything Inc. because its unlimited returns policy, imposed a one-year restriction five years ago.

Leon Leonwood Bean, the company's founder, is credited with launching the policy when 90 of his first 100 hunting shoes were returned.

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"The satisfaction guarantee and the intent of the guarantee is very much still intact".

"L.L. Bean to us is a quality name, and that means they should stand by their word", Ms. Zaleski said. It represented a vestige of quality, goodness, and integrity that American manufacturing is supposed to be known for - and it lived on at this one company, in a world dominated by industrial chintziness.

But even in the face of getting ripped off by its own customers, there was something sort of. wonderful. about the policy.

It's not uncommon to hear stories of people clearing out basements of used or unwanted L.L. Bean products, sometimes decades after their purchase.

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